"They operate from Germany but delivery was quick and painless. Nice products and I bet I will get lucky this time!"

"I made some query on the item I purchased recently and I had an email back straightaway."

"The product was exactly as described, the certificate matching the stone. Delivery was fast and customer service very helpful and friendly. Overall excellent value and shopping experience."

"The product, when it finally arrived, was excellent. The packaging adequate but sent by ordinary mail (no insurance?). However it did not arrive propmtly and required intervention by SHOP.COM, after which a second item had to be sent (1st went astray?)"