"I wish to return the goods as they are not suitable, but ebags have not lived up to there promis to send me a return instruction email within 5 days of comfirming my request to return goods.The delivery was prompt, but after sales service not so good."

"I haven't received my attache case yet now about15 days since ordered and I am getting anxious that it won't arrive in time for Christmas. Can you do something about this?"

"Great item and as described. Arrived well packaged. Would shop again."

"Order was delayed, my call was never returned, then send it only after i chase the order. That said the bag is great the only thing that stopped them from getting a 1 star. Sort out your customer service then i may consider ordering again."