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Our terms and conditions apply to all transactions on the Additions Direct website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference. Please also read our Privacy Policy section regarding personal information provided by you.
1. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
2. We will notify you by email as soon as possible to confirm receipt of your order and send you a further email to confirm your order details. Please note that neither email is acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you.
3. Delivery can only be made to mainland UK. All goods must be signed for by an adult aged 18 years or over on delivery.
4. Delivery charges and estimated timescales are specified in the Delivery section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.
5. All items are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given where you have already paid for the goods.
6. Where your order relates to:
a. the sale of knives or bladed articles or liqueur chocolates, you confirm that you are over 16
b. the sale of classified videos or computer games, you confirm that you are over the age classified by the item
c. the sale of alcohol, you confirm that you are over the age of 18
7. We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price of goods displayed on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.
8. All reductions in price and/or credit terms are reductions against our own previous prices and terms unless otherwise indicated.
9. Payment can be made by any method specified in the Payment section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
10. Where payment is made by debit or credit card (including payments made in respect of outstanding balances) Card Handling Limited will retain 2.5% of this amount for handling services it provides to the customer. The remaining amount will be paid to brand for goods and/or services it supplies to the customer.
11. We do file details of your order. Please read our Privacy Policy for details of how these can be obtained.
12. We offer a 14 day approval guarantee. Please refer to that section for details of the terms and conditions applicable. Some products are excluded from the guarantee and are clearly marked as such next to the product name. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns section.
13. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 14 day approval guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Customer Service Charter page for further details) and we will collect
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14. All sizes and measurements are approximate.
15. We've selected our products on the basis that they will be used for domestic use only and we will not be liable for any loss resulting from the commercial use of our products.
16. The contract between us shall be governed by the laws of England and any dispute between us will fall exclusively under the jurisdiction of the courts of England and Wales. English is the only language offered for the conclusion of the contract.
17. Under the Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 16 years
Trademarks
All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyright of their respective holders. No permission is given by Shop Direct Group Limited, or their affiliates for the use of such brand names, product and service names and titles and copyright by any other person, and such use may constitute an infringement of the holder's rights.
Copyright
All designs, text, graphics and their selection and arrangement on this website are the copyright of Shop Direct Group Limited, or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non commercial use. Any other use of materials on this site without the prior written consent of Shop Direct Group Limited, or their respective affiliates or content providers, is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.
If you shop using the Additions Direct Catalogue
We own the catalogue until you complete your first order (which must be for at least £8) after which it becomes yours. Whilst we own the catalogue, you must return it to us if we ask for it. The catalogue costs £4 and this is set off against the cost of your first order. For example if your first order is for £100, we will add the £4 cost of the catalogue to your order, but we will reduce the total cost of your order by £4, so you need only pay £100 for your first order. Once the catalogue has reached the end of the season, you may dispose of it.
The Additions Direct website is operated by Shop Direct Group Limited. Registered Office: 19th Floor, Arndale House, Arndale Centre, Market Street, Manchester, M60 6EQ. Registered in England No. 39708. VAT Registration number: 813 0438 64
Price
All prices are right at the time of publishing online, although circumstances beyond our control, like inflation, may cause price changes
We do our best to let you know about any price changes before goods are live.
All reductions in price and/or credit terms are reductions against our own previous prices and terms unless otherwise indicated.
Product
All our sizes and measurements are approximate
All offers are subject to availability. If an item isn't available we may send a substitute of equal or greater value which you can return free if it's unacceptable. All products are supplied for domestic use only and not for any commercial use. All our consumer contracts are governed by English law and shall fall under the Exclusive Jurisdiction of the Courts of England and Wales.
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At Additions Direct we are so confident that Internet transactions are secure that we offer our Safe Shopping Guarantee.
In the unlikely event of unauthorised use of your credit or debit card you must notify your card provider in accordance with its reporting rules and procedures. The majority of banks and card issuers either cover all the charges that result from unauthorised use of your credit or debit card, or limit your liability to £50.
However if your bank or card issuer tries to hold you liable, we will cover your liability up to £50, provided that the unauthorised use of your credit or debit card resulted from you using the card to make purchases from the www.additionsdirect.co.uk secure environment and not through any negligence by yourself.
At Additions Direct we take every precaution to ensure that your credit card information is secure by ensuring all of our pages requesting personal information are completed using a secure link and by utilising the maximum level of encryption allowed by your browser.
Please note:
This guarantee only applies to credit or debit card purchases made using Additions Direct's secure server.
This guarantee covers a maximum liability of £50.
In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.
Internet Shopping is Safe
Additions Direct, as a trading name of Shop Direct Group Limited, appears in the 'Safe Shops' list on www.imrg.org. IMRG is the industry body for global e-retailing.
Formed in 1990, IMRG is a membership organisation that is dedicated exclusively to the needs and concerns of the e-retail industry. IMRG's mission is to raise the standards of interactive retailing and to facilitate its fast track growth.
The IMRG Senate is the top tier of IMRG Members, comprised of Shop Direct Group Limited and other organisations that take e-retailing very seriously, who set the IMRG's agenda. The IMRG Senate provides 'thought leadership' for the industry, steers IMRG's direction and work, governs the IMRG Code of Practice, and is called on to make critical industry decisions.
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At Additions Direct, we are committed to protecting your privacy. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what your rights are. Data Protection - Additions Direct ("we", "us") is a trading name of Shop Direct Group Limited, which is a member of the Shop Direct Group ("the Group"). The Group also includes Shop Direct Financial Services Limited ("SDFS") and other associated companies from time to time. A full list is available on request from the Data Protection Compliance Manager, Shop Direct Group Limited, 19th Floor, Arndale house, Arndale Centre, Market Street, Manchester, M60 6EQ.
We may use your Personal Information as follows:
We may share your personal information with other businesses within the Group limited and to carefully selected third parties to use for marketing. We or they may contact you by mail, telephone, email, text message, or any other reasonable method. When you provide us with your information you will be given the opportunity to say if you do not want us to use it for marketing by ticking the opt-out box within the check out process.
Fulfil your order and administer your account.
To pass information about you to our agents and employees to carry out services for us.
To disclose information about you to any relevant regulator if they require it or to anyone else if we have a legal duty to do so.
We and other members of the Group may monitor or record telephone conversations with you to ensure consistent service levels to prevent or detect fraud and for training purposes.
Monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
Occasionally notify you about enhancements to our services such as; functionality changes to the website, new additionsdirect.co.uk services and special features, and offers or competitions we think you will find interesting.
We may use your personal information to run a prize draw or competition you have entered.
Process orders, payments and enhance your overall shopping experience by providing you with a more personalised site;
The information we hold about you but not information held at the credit reference agencies, may also be used to analyse your shopping preferences as part of our marketing programme. This may help us to select and tailor products, services or special discounts and to inform you about any of those we think you will be interested to hear about.
We and SDFS may also pass your information to other businesses within the Group for debtor tracing and debt recovery purposes.
Fraud Prevention
In deciding whether an order should be accepted the Group may use the information you have given, or which the Group already holds about you, or which is received from an enquiry SDFS may make with Experian Limited to confirm your identity. Experian will check any details disclosed to them against any databases (public or private) to which they have access and will keep a record of that check. Experian will also retain your personal information and may use it in the future to assist other companies with identity verification.
In order to protect the Group and its customers from theft and fraud, we may also pass information obtained from making identity checks and other information in your customer records, including how you conduct your account, to other Group companies, other home shopping traders and to financial and other organisations (including law enforcement agencies) involved in fraud prevention or detection, to use in the same way.
Please telephone Freephone 0800 092 9054 if you want to have details of those credit reference and fraud prevention agencies from whom SDFS obtains and to whom SDFS gives information about you. You have a legal right to these details. SDFS, the c
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In deciding whether an order should be accepted the Group may use the information you have given, or which the Group already holds about you, or which is received from an enquiry SDFS may make with Experian Limited to confirm your identity. Experian will check any details disclosed to them against any databases (public or private) to which they have access and will keep a record of that check. Experian will also retain your personal information and may use it in the future to assist other companies with identity verification.
In order to protect the Group and its customers from theft and fraud, we may also pass information obtained from making identity checks and other information in your customer records, including how you conduct your account, to other Group companies, other home shopping traders and to financial and other organisations (including law enforcement agencies) involved in fraud prevention or detection, to use in the same way.
Please telephone Freephone 0800 092 9054 if you want to have details of those credit reference and fraud prevention agencies from whom SDFS obtains and to whom SDFS gives information about you. You have a legal right to these details. SDFS, the credit reference agencies and the fraud prevention agencies may also use the records for statistical analysis about credit, insurance and fraud.
We and SDFS may use automated decision making systems when assessing you for credit and for fraud prevention.
How do we protect your information?
We endeavour to protect your information in the following ways:-
when you place an order or access your account information, we offer the use of a secure server. A secure server encrypts all of the information you input before it is sent to us, thus protecting your confidential data, particularly your credit card from unauthorised use;
we will not request information which is excessive for our purposes;
try, with your assistance, to keep any information we hold about you up to date and accurate;
delete any information which we hold about you which is no longer relevant, within a reasonable period of time from the date such information becomes no longer necessary for our purposes;
protect your data against unauthorised use.
We follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
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At Additions Direct, we are committed to protecting your privacy. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what your rights are. Data Protection - Additions Direct ("we", "us") is a trading name of Shop Direct Group Limited, which is a member of the Shop Direct Group ("the Group"). The Group also includes Shop Direct Financial Services Limited ("SDFS") and other associated companies from time to time. A full list is available on request from the Data Protection Compliance Manager, Shop Direct Group Limited, 19th Floor, Arndale house, Arndale Centre, Market Street, Manchester, M60 6EQ. We may use your Personal Information as follows: We may share your personal information with other businesses within the Group limited and to carefully selected third parties to use for marketing. We or they may contact you by mail, telephone, email, text message, or any other reasonable method. When you provide us with your information you will be given the opportunity to say if you do not want us to use it for marketing by ticking the opt-out box within the check out process. Fulfil your order and administer your account. To pass information about you to our agents and employees to carry out services for us. To disclose information about you to any relevant regulator if they require it or to anyone else if we have a legal duty to do so. We and other members of the Group may monitor or record telephone conversations with you to ensure consistent service levels to prevent or detect fraud and for training purposes. Monitor customer traffic patterns and site usage to help us develop the design and layout of the site. Occasionally notify you about enhancements to our services such as; functionality changes to the website, new additionsdirect.co.uk services and special features, and offers or competitions we think you will find interesting. We may use your personal information to run a prize draw or competition you have entered. Process orders, payments and enhance your overall shopping experience by providing you with a more personalised site; The information we hold about you but not information held at the credit reference agencies, may also be used to analyse your shopping preferences as part of our marketing programme. This may help us to select and tailor products, services or special discounts and to inform you about any of those we think you will be interested to hear about. We and SDFS may also pass your information to other businesses within the Group for debtor tracing and debt recovery purposes.
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