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Please read through these carefully before placing your order and then print a copy for future reference. Please also read our 'know your rights' section regarding personal information provided by you.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
We will notify you by email as soon as possible to confirm receipt of your order and send you a further email to confirm your order details. Please note that neither email is acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you.
Delivery can only be made to mainland UK. All goods must be signed for by an adult aged 18 years or over on delivery.
Delivery charges and estimated timescales are specified in the Delivery section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.
All items and offers are subject to availability.
If an item is not available, we may send a substitute of equal or greater value which you can return free if its unacceptable.
Where your order relates to:
a. the sale of knives or bladed articles or liqueur chocolates, you confirm that you are over 16
b. the sale of classified videos or computer games, you confirm that you are over the age classified by the item
c. the sale of alcohol, you confirm that you are over the age of 18
We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price of goods displayed on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.
All reductions in price and/or credit terms are reductions against our own previous prices and terms unless otherwise indicated.
Payment can be made by any method specified in the Payment section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Where payment is made by debit or credit card (including payments made in respect of outstanding balances) Card Handling Limited will retain 2.5% of this amount for handling services it provides to the customer. The remaining amount will be paid to Marshall Ward for goods and/or services it supplies to the customer.
We do file details of your order. Please read 'Know your rights' for details of how these can be obtained.
We offer a 14 day approval guarantee. Please refer to that section for details of the terms and conditions applicable. Some products are excluded from the guarantee and are clearly marked as such next to the product name. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns section.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 14 day approval guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Customer Service Charter page for further details) and we will collect the item free of charge.
All sizes are approximate
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We reserve the right to charge £15 for such arrears letters or default letters we or our collectors have to send you. We reserve the right to vary this at any time, but we would always give you reasonable notice in writing
We also reserve the right to charge any other costs of enforcing our rights against you, including the cost of letters and telephone calls by us or our agents, in respect of any failure by you to make payments in accordance with the agreed terms and conditions.
We reserve the right to charge £15 for any cheque returned to us unpaid. This is to cover the cost incurred by us to process this cheque.
If in the event you fail to make your contractual repayments, we reserve the right to require immediately the full balance of your account.
By shopping with us you agree that we may from time to time send you details of any special promotions of our goods and prices during the life of the catalogue.
All reductions shown in price are reductions against our previous prices unless otherwise indicated.
Copies of historic statements will incur a charge of £3 each.
All products are supplied for domestic use only and not for any commercial use.
All our consumer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England and Wales.
Trademarks
All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyright of their respective holders. No permission is given by Shop Direct Group Limited, or their affiliates for the use of such brand names, product and service names and titles and copyright by any other person, and such use may constitute an infringement of the holder's rights.
Copyright
All designs, text, graphics and their selection and arrangement on this website are the copyright of Shop Direct Group Limited, or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non commercial use. Any other use of materials on this site without the prior written consent of Shop Direct Group Limited, or their respective affiliates or content providers, is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.
The Marshall Ward website is operated by Shop Direct Group Limited. Registered Office: 19th Floor, Arndale House, Arndale Centre, Market Street, Manchester, M60 6EQ. Registered in England No. 39708. VAT No. 813 0438 64.
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You may have often wondered what happens to the personal information businesses obtain about their customers. You may have asked yourself questions such as who is the information disclosed to and for what purpose? At www.marshallward.com, we are committed to protecting your privacy. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what your rights are. What information do we collect and how do we obtain it?
We receive information in one of two ways, either directly from you when you place an order with us or when you enter a prize draw or other promotion or from third parties, such as credit reference agencies (for example to assess your credit rating). If you place an order with us, we need to know your name, address, e-mail address and details of your credit or debit card number (only if paying up front) and telephone number (including mobile telephone numbers, this is so we can send SMS (Short Message Service) messages to your phone) so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions. If you enter a prize draw, we need your name, address and e-mail address so that we can administer the prize draw and notify winners. How do we use your information?
We use the information that we collect about you to:- process orders and enhance your overall shopping experience by providing you with a more personalised site;
shape our recommendation about the items you may be interested in;
monitor customer traffic patterns and site usage to help us develop the design and layout of the store;
occasionally notify you about enhancements to our services such as; functionality changes to the website, new marshallward.co.uk services and special features, offers or competitions we think you will find interesting; and
keep you up to date with news of services offered by members of the Great Universal Stores Plc group of companies. Click here for futher details of these companies. If you apply for credit from us, as our contribution to responsible lending we search the files of Credit Reference Agencies who record the search. We will use a credit scoring or other automated decision-making system when assessing your application. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this. Information about the conduct of your account is shared with these agencies.
We and other organisations may use and search the records to:
Help make decisions about credit and credit related services for you and other members of your household.
Help make decisions on motor, household, credit, life and other insurance proposals and insurance claims, for you and other members of your household.
Trace debtors, recover debt, prevent fraud and manage your accounts or insurance policies.
Check your identity to prevent money laundering unless you furnish the credit grantor or insurer with other satisfactory proof of identity.
Please telephone us on Freephone 0800 092 9054 if you want to have details of those credit reference and fraud prevention agencies from whom we obtain and with whom we record information about you. You have a legal right to these details.
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