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Payment
We currently accept online payments with a number of credit cards using Datacash secure server payment gateway. The current credit cards we accept include:
Visa
MasterCard
Switch and Solo
Delta Card
We currently accept payment in the following major currencies: British Sterling, US Dollars and Euro.
Kitbag reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours
Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:
Who are Datacash? - Kitbag has chosen DataCash as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about DataCash please visit their web site at http://www.datacash.com.
Is shopping with Kitbag safe? - Communication between you, us and DataCash is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the DataCash server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on Kitbag as safe as possible
How do we protect the Buyers Data? - The DataCash software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to Kitbag.com, they are stored on the DataCash server in an encrypted format.
Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The Datacash system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet during the validation process.
What is the Card Security Number? This is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud.
Sales Tax
For any customer purchasing adult clothing and souvenirs inside Europe, VAT is included at the standard UK rate of 17.5%. Childs clothing is exempt from VAT in the UK is therefore charged at 0% thus no tax is added in the price quoted by Kitbag.
For any customers purchasing outside the European Union, all purchasers are exempt of UK VAT and Kitbag do not charge VAT. Products are shown inclusive of VAT, but this will be recalculated when you purchase your goods.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Stock & Availability
Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.
Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"
If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at Customer Services with the details of the i
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