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These terms and conditions apply to the use of this Field and Trek Plc website. Please read through the terms and conditions. If you do not agree with the terms and conditions do not use this Website. If you do access the Website, and /or place an order, you thereby agree to be bound by these terms and conditions set out below.
How to Order: All orders can be placed online through the Website. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way. All orders subject to availability.
Method of Payment: You can pay either by VISA, AMEX, Master Card, Switch, Maestro, Electron, JCB or Eurocard. We are unable to accept cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. No responsibility can be taken by Field & Trek plc for incorrect, or incomplete, details submitted on the website. Orders without this information will not be successfully processed. Card fraud is illegal and perpetrators will be prosecuted in all cases.
Out-of-Stock: If any item you have chosen is unavailable you shall be contacted via your e-mail address. Out-of –stock goods marked ‘To Follow’ on your delivery note will be forwarded automatically- you don’t need to contact us again.
Pricing Policy: VAT & The EU, All products on fieldandtrek.com are priced in pounds sterling and include EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate. Orders to individuals in non-EU countries are tax deductible. Sales to VAT-registered businesses and organisations within the EU will not be charged VAT provided that VAT registration numbers and business details accompany every order. HM Forces: Deliveries to BFPO addresses are charged at the standard UK rates and are sent via the Forces internal mail service at Mill Hill. Individual members of HM Forces serving in EU countries (excluding The United Kingdom and Northern Ireland ) will be charged VAT on any order unless: goods are for the personal use of the individual or their dependents, or for individual use on official duties and goods are delivered to an EU country and every order is accompanied by a declaration that the individual is a member of HM Forces serving within the EU and that the above conditions apply* (see below). Variation: Prices on fieldandtrek.com may vary on occasions from those found in our retail stores or in our catalogues.
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Use of Promotional Vouchers: Please note that these are the conditions under which a promotional voucher can be used. The offer is only valid on one purchase. It is not valid with any other promotion, Price Beater, offer, discount, sale item, group sales price or special order.
Delivery: Goods will be delivered as stated in our delivery information section on the website. The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.
In the event that your order hasn't arrived within a reasonable period of time please contact us. You will need to provide us with a dated copy of your signature along with your written instructions and details of your order.
Return of Goods Policy: Goods can be returned for a full refund (including delivery charge) if they are faulty or if the wrong item has been dispatched within 14 days after receipt of goods. In this event, simply complete the form on the reverse of your delivery note and follow the appropriate instructions. Please contact our After Sales team on 0870 777 1061, or email them aftersales@fieldandtrek.co.uk if you have a query.
If the goods have been dispatched as ordered but are unwanted, then they can be returned to us (used or unused) within three months* of the purchase order for a repayment or exchange. Any delivery charges incurred are non-repayable. (*This applies to internet and mail-order sales only.)
If the goods have been dispatched as ordered, but are unwanted due to their description on the website being incorrect or misleading, then they can be returned for a repayment (including delivery charge) within 14 days after the receipt of the goods.
With the exception of unwanted goods, items must still be unused, have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.
Cancellation Policy: We aim to meet The Distance Selling Regulations and subject to the provisions of our returns policy outlined above, every customer has the right to cancel their order within 7 days of receiving the goods.
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Complaints: We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to aftersales@fieldandtrek.co.uk, or mailed to the Customer Service Department, Field & Trek Plc, Langdale House, Sable Way, Laindon, Essex, SS15 6SR England. Alternatively, you may telephone the Online Service Centre on 0870 777 1071, 9am to 5pm, Monday to Friday: Except Bank Holidays.
We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
Data Protection and Privacy: Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.
Any questions regarding our privacy policy should be addressed to the attention of: The Data Protection Officer, Field & Trek Plc, Langdale House, Sable Way, Laindon, Essex, SS15 6SR, England or by e-mail at dataprotection@fieldandtrek.co.uk
Collection and Use of Information: Field & Trek Plc is the sole owner of the information collected on this Website. We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions. Field & Trek Plc collects information from users of our website at several different points.
Where an order form exists, we will request information from the user as required. Here a user must provide contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. In case of difficulty in processing an order, this information will be used to contact the user.
We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.
This Website contains links to other websites with their own privacy policies, Field and Trek Plc are not responsible for the privacy policies of these websites.
Subscription by any user to our Catalogue Service, requires contact information such as name and email address.
Users who no longer wish to receive information may opt-out of receiving these communications by emailing us at unsubscribe@fieldandtrek.co.uk.
Security: This website takes precautions to protect users' information. When sensitive information is submitted via the Website, that information is encrypted and is protected with SSL. Once an order is received, the payment details are erased. The servers on which we collect and store personal information are kept in a secure environment.
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Notification of Changes: Any changes to our privacy policy will be placed on our website. If we decide to use personal information in a way different from that stated at the time it was collected, we will notify users by way of an email. Users will then have a choice as to whether or not we can use their information in this different manner. Information will be used in accordance with the privacy policy under which it was collected.
If you feel that this company is not abiding by its privacy policy, you should first contact the Compliance Officer, letters should be addressed to the Compliance Officer, Field & Trek Plc, Langdale House, Sable Way, Laindon, Essex, SS15 6SR England.
Exclusion of Field & Trek’s liability: The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action.
Field & Trek Plc does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Website.
Safety Warning: Climbing, mountaineering and other outdoor activities can be hazardous. The selection and use of suitable equipment for particular tasks and climate conditions does require skill. In the interests of your safety and the safety of others, you should ensure that you are properly equipped and trained in the use of the equipment. You should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a person who is suitably qualified before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights. Accuracy of the colours are dependent on what the Website allows.
Field & Trek Plc makes no warranty that this Website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this Website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.
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