Heal's - Ordering Orders Order acceptance and the completion of the contract between you and Heal’s will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information. Non-acceptance of an order may be a result of one of the following: The product you ordered being unavailable from stock Our inability to obtain authorisation for your payment The identification of a pricing or product description error You not meeting the eligibility to order criteria set out in the Terms & Conditions If there are any problems with your order, you will be contacted by our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Contract Cancellation Please note that you are entitled to cancel this contract if you so wish provided you exercise your right no longer than eight working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please see Ordering Information. If your order has already been despatched please follow the procedure set out in Refund & Returns. Heal's - Returns Returns Heal’s only uses the best quality packing materials. However, in the unlikely event that your order arrives damaged, please email customerservices@heals.co.uk immediately. If you wish to return goods to Heal’s for a refund, please follow the instructions included with the package. Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage. Goods are returned at your expense. This does not affect your statutory rights. We will refund the value of the returned item and the original delivery charges, providing the goods are in perfect condition. Goods must be returned within 30 days in their original packaging. The return address is: Heal’s Distribution Centre, Internet Returns 10 Ardra Road, Edmonton, London N9 0BD Returns to Store Alternatively, you may return the goods to one of our stores where we will be happy to provide you with an exchange or a refund. Please bring with you the Packing Slip you received with the goods, as well as the goods themselves. The Packing Slip is your proof of purchase from Heal’s. Any refund will be credited to the credit or debit card used to make the purchase. A member of staff will check to ensure the name on the card is the same as the name on the Packing Slip. This is done for your protection. Description of Products Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. Heal's - Payment Alcoholic Merchandise We may sell products containing intoxicating liquor. For clarity, a drink containing alcohol is classified as intoxicating, if it contains more than 0.5% of alcohol by volume (0.5% abv). Pursuant to the Licensing Act 1964 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1000. In accepting these Conditions you agree to provide Heal’s Online truthful and accurate information and act in accordance with the Licensing Act of 1964. Payment All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Heal's - Transactions Refusal of Transaction We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must: Register by providing your real name, phone number, e-mail address, payment details and other requested information Be over 18 years of age Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable Possess a valid credit or debit card issued by a bank acceptable to us By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. The registered Company address of Heal & Son Ltd is: 5th Floor, 196 Tottenham Court Road, London, W1T 7LQ Company registration number: 926722 VAT registration number: GB 524300689