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Delivery
1 Any delivery charges quoted are for delivery to addresses in to mainland Britain. You will be advised of delivery costs for the Channel Islands, Scottish Highlands and Northern Island and outside Britain and will be charged at cost.
2 Delivery of items will be by a service which requires a signature on receipt. Signing it confirms receipt but also the state of the parcel received.
3 When you receive your order it is your responsibility to examine goods very carefully for any damage. If there is any damage or if, for example, a parcel shows signs of damage whatsoever please sign for it 'Received Damaged'. 4 We aim to dispatch all non-furniture items that are in stock within 3 days of receipt of payment and if items are not available in stock, we will advise you of expected delivery dates.
5 Whilst we will use our reasonable endeavours to supply goods within any time estimate we give we shall not be responsible for any failure to provide goods nor any unavailability nor any losses or damage resulting from a failure to provide or any delay.
Our 7 day Guarantee, Returns, Cancellations and Substitutions
1 We offer a 7 day money back guarantee provided that you must comply with these terms and condition. However some goods may be excluded but these will be clearly marked next to the product name.
2 To comply with the terms of our 7 day guarantee:-
a Within 7 days of receipt of the item you must contact us by telephone or e-mail, giving the order number and item details, advising us that you intend to return the item.
b When you contact us you will be given a return number which must be enclosed when you return the goods to us.
c You must return the item and ensure it reaches us within 7 days of the date you received the goods.
d Any items must be returned unused in their original condition and packaging and in saleable condition using any returns forms or reference numbers provided to you by us or as enclosed with the item when it was sent to you. We are unable to refund/replace items that have been damaged by accident, neglect, misuse or when the instructions of the product have not been followed.
e Goods must be sent using a guaranteed delivery service with item reference number capable of being tracked and traced on-line, with sufficient value transit insurance (you must retain stamped proof of all this), as we cannot be held liable for lost or damaged goods. Once we have received them safely then the cost of the goods (but not original or return to us delivery or postage or packaging charges) will be credited within 30 days of their receipt by us. When you have made a card payment credit will be made only to the original card you used to make the payment.
f This 7 day money back guarantee does not apply to certain items including items personalised or made to your specification (bespoke furniture), certain unsealed items such as personal use items such as mattresses and perishable items.
Measurement
1 Sizes and measurements are approximate. Whilst we take care to ensure that each item is accurately specified and described slight variations, particularly in colour reproduction may occur.
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Liability Disclaimer
1 To the extent that the law allows we will not be held responsible for any loss, incidental or consequential damage, or loss arising out of purchase, use (unauthorised or otherwise), errors, mistakes, acc
ident, theft or fraud, destruction, or any part of the supply of goods or use of our website or brochure or literature. 2 In the unlikely event that we would be held liable for anything whatsoever then, to the extent that the law allows, any aggregate liability whatsoever shall be limited to 100% of the amount paid by you for the goods involved in the incident or series of incidents.
3 We take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information you provided.
4 You are responsible for providing correct information, particularly delivery information and we will not be held responsible for any losses whatsoever ion this regard.
5 We do not intend to affect your statutory rights as a consumer.
Queries, complaints, Notices
1 We aim to respond to any queries or complaints within 7 working days.
2 By e-mail - complaints@vivababy.com By Post - Customer Services Manager
Viva Baby Ltd, PO BOX 45, London , W5 1SQ
must be addressed in writing to us at the above address. If any complaint may amount to a breach of any term of this condition then you must allow us 30 days to remedy that breach.
3 Any notices for either party must be in writing to our registered office and for you, your address on your last order. 4 Notices will be deemed to have been received on the 7th day after posting using Royal Mail 1st class service provided that a duly stamped proof of posting is obtained from Royal Mail.
Jurisdiction
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Current Prices are valid until June 2005 subject to changes in VAT legislation
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