Ennia TANYA Suspenders (Garter Belt) with Leavers Lace

We operate a 'no quibble returns' policy, in the unlikely event that you need to return your order (or items) then we will accept your return based on the terms and conditions as set out below. Please note we do not offer cash refunds.

PRODUCT RETURNS:
Returns - For your protection, we recommend that you get a 'certificate of posting' from your local post office, this is available free, if required this will then enable you to make a claim, should the goods be lost or delayed in the post. Ennia Lingerie UK will not accept responsibility for any goods until we receive them. You have the right to cancel your order within 14 days. The 14 days start from the day after you receive the goods. If you do exercise the right to cancel, we will refund your money within 48 hours of return subject to our checks. Any items returned for exchange will be dispatched via the standard 2nd class Royal Mail post with a signed for on delivery. Products must be returned within 14 days after dispatch (During Nov/Dec period returns can me made up until Jan 14th). After this, it is purely at our discretion.

It is absolutely essential that when you return goods to us you obtain the 'certificate of posting/shipping' and that you ask for a 'signed for service' or a recorded delivery service for your package(s) that you are returning. We accept no responsibility for any items that are lost in the post. It is also advisable to email us when you have posted the goods so we know its on its way. Please email us at: customercare@ennialingerie.com