We carefully select our products and hope you will be happy with your purchase; however there may be times when you feel you need to return an item to us.
Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it to us.
Unwanted Item/s
There is no need to worry if you have had a change of heart with your purchase, just simply call our customer service team on (01427) 668078 within 28 days of receipt for a full refund of goods. In the scenario that this is not actioned, we shall not be able to process your return. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.
Please note however, that all returned goods must be in a full un-used and saleable condition, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 7 working days.
Faulty Items
Please notify our customer service team within the first 7 working days from receipt of your order.
Any products that you have received with a defect or are received in error by CelebrationTimeUK.com, we will be happy to fully reimburse your original delivery costs.
Change Of Heart
We appreciate that you may have a change of heart when purchasing, however, there are a few pointers that we would like to mention before you call us.
Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
If there are any incomplete items returned to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge.
Please notify us within 28 days from receipt of your order.
