The Glencairn Official Whisky Two Glass Set

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.

Product Guarantees: All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for their stated period. This guarantee specifically excludes faults caused by accident, neglect, and misuse.This does not affect any statutory rights that you may have.

Order Cancellation: Orders can be cancelled up to 7 working days following placement of order, please inform us by email at
cancellations@wineware.co.uk
stating 'Order Cancellation' as the subject and including all order details within the correspondence. Cancelled orders will be refunded in full, this does not include any shipping costs incurred by the sender.

Faulty Goods: Products that are deemed faulty can be returned for replacement, or a full refund and, this does not affect any statutory rights that you may have. Faulty goods can be returned up to 7 working days following receipt of order.

Product Returns: Any products that are returned for exchange or credit, not received back in the condition they were originally sent (including packaging), will be subject to a charge to cover the cost of the goods plus any repackaging costs incurred. I.e. if the goods are just returned as unwanted these will be resold, but this cannot occur with damaged or marked packaging.

This does not affect any statutory rights that you may have.