THANKSDARLING.COM RETURNS & REFUNDS FOR GOODS (European Union consumers only)
If you are not completely happy with the goods thanksdarling.com want you to be totally satisfied with every purchase of goods you make from us. We aim to offer you value and quality. So if, for any reason, you are not completely happy with your purchase, simply return it to our fulfilment partners or us within 14 working days of delivery, unused in its original packaging together with the receipt. We'll exchange it or offer you a full refund (less postage) within 30 days of you cancelling the agreement. You will have to pay the cost of returning the goods. If the company collects the goods, we still charge you the cost of recovering them. The return address will vary depending on our fulfilment partners. You will be advised once notification of return is received.
You lose the right to cancel a goods contract if:
• you had the goods made to your specifications or personalised • the items are likely to go off or deteriorate quickly such as flowers or fresh foods • the goods by their nature cannot be returned • you have opened sealed audio or video recordings, or computer software • they are newspapers, periodicals or magazines • you bought betting, gaming or lottery services • the price is dependent on fluctuations in the financial market
How to cancel To cancel you can email fax us, or write to us within 14 working days of delivery of your items, quoting your order number. You must not use the items and take reasonable care of them. Items may be returned to our fulfilment partners or us. The company may collect the goods. If we do, we will send you an e-mail, fax or letter notifying you of the time of collection.
e-mail:
enquiries@thanksdarling.com
fax: +44 (0) 0870 241 46 96
Office address:
thanksdarling, Unit 3, Omega Works, Roach Rd, Bow, London E3 2PD
Refunds & Cancellations for Activities
If you are not completely satisfied with a thanksdarling open dated gift pack that you have ordered, you may return it to us within 28 days from the date of order for a full refund, however, this does not apply if you have booked a particular date (please see paragraph below). After that date we will be unable to make refunds. Refunds are always made to the person who originally purchased the pack and if purchased by credit card, the refund will be credited to the same card. For any returned gift packs please ensure proof of postage. The Company cannot be held responsible for any lost gift packs.
Once an activity is booked for a specific date there may be cancellation charges should the booking be altered. Depending on the venue, the charges incurred may be up to the full price of the activity. Charges are calculated according to the company’s and operator’s terms and conditions. A minimum of £25 administration charge will apply in any event. You may be covered under our cancellation insurance, a copy of which will be included in your pack. Thanksdarling does not accept re-bookings or cancellations within 21 days of a booked experience.
Due to circumstances beyond our control we may have to cancel an activity. We will do our best to notify you as soon as possible and do everything we can to offer you an alternative date or time. We regret that in these circumstances we cannot offer a refund on pre-paid accommodation, travel or any other expenses.
The customer or the recipient shall not receive a refund of the price if the activity does not take place because of national war, strikes, blockades, new laws or anything else, which is beyond reasonable control of the company or the operator.
