Winston Churchill Stainless Steel and English Pewter Tankard

Refunds / Contract Cancellation
Refunds are given at the discretion of company management
If you are a consumer you have the right, to cancel the contract and receive a full refund.
You must inform us in either writing or electronic mail of your desire to cancel within seven working days commencing on the day after the day the goods are delivered to you. You then have a reasonable period to return the goods to us.
You must return the goods to us at your cost in an unused and re-saleable condition and we advise you to ensure the goods are adequately insured during any return journey.
We shall refund the total amount of money paid by you for the goods, within 30 days of cancellation in writing or electronic mail from you. This does not affect your statutory rights as a consumer.
Please read the return procedure before returning goods to Sterling & Classic (UK) Limited.

Returns to:
Sterling & Classic (UK) Limited
PO Box 210
Evesham,
WR11 4WE,
England

Damages/Returns
If you should find after inspection that the goods you receive are defected or damaged, please follow this procedure to return goods:
Please inform us within 7 days of the delivery, giving us the following information

Your Name and Address

Your Order Number

The item that is damaged or defective

Details of any problems or damage
If you suspect that the damage may have been caused by the courier/postal service, then please keep the packaging for inspection.
We will then contact you and agree a resolution to the problem. This would be a full refund, a replacement item, or any other mutually agreed resolution.
Where Sterling & Classic (UK) Limited requests the return of an item, then Sterling & Classic (UK) Limited will refund any postage incurred, and supply you with a MRN (merchandise return number).
Please do not send back faulty goods without contacting us first. Sterling & Classic (UK) Limited will not compensate you for the cost of returning such goods unless you have a MRN.
Design Variation
Whilst Sterling & Classic (UK) Limited makes every effort to ensure that goods supplied correspond to in every respect with the sample, specification or description, provided as the case maybe, Sterling & Classic (UK) Limited is not responsible for the minor variations in specification, colour or other design which may arise from time to time due to all products being hand-made.