• Make sure you choose Products in the search drop down.
• Try using a synonym for the product. For example, if bike doesn't get what you want, try bicycle.
• Watch for spelling mistakes or typos.

• Make sure you choose Shops in the search drop down.
• You can search for a shop by name. For example: House of Fraser.
• You can search for a shop by the kinds of products they offer. For example: Women's clothing.
• If you searched for a shop or catalogue name and we didn't find it, try a partial name. For example: instead of Computer Goodies, try Computer.

• Try being more specific. For example: instead of shirt, try searching for dress shirt.
• Try the same search but select a price range to help narrow your matches.

• If you're looking for something very specific, you might need to be a little more general. Instead of wrought iron plant stand, try plant stand.
• If you've selected a price range to search within, the range might be too narrow. Try selecting a broader price range.
• You may be searching within a single shop instead of the entire website. This feature allows you to search just within the shop that you happen to be browsing. That merchant may not offer a lot of the kinds of products you are looking for. Instead try a search for Products.

• Normally when you search for a product, we search our entire database of shops to find what you want. You can restrict this search to just one shop if you prefer. Just click into the shop you wish to search and choose the search only in this shop option in the search drop down menu. Then any searches you perform will be just for that shop.

• The default search mode is to find matches for ALL the words you've entered in the search box (a logical AND). For example: searching for dress shoes will find all items that have both words associated with them.
  
  A comma is equivalent to the word or. For example dress,shoes will return all items with the word dress or shoes or both dress and shoes associated with them.
  
  
• You may also do an exact match by using quotes around the search words. For example: "Dress Shoes" will only find items where that exact phrase appears.
  
  By entering the word not in your search, you can exclude certain items. If you enter sweater not cardigan you will find sweaters that are not cardigans.
  
  Upper or lower case letters do not affect our search. Search sees all letters as lower case letters, so dress shoes, DRESS SHOES and DresS sHoEs will return the same results.
  
  Our search looks at the name of the product, the description and the keywords associated with that product. Keywords are doing their job behind the scenes, so you don’t see them. This explains why some searches show you items that don't contain the search words you entered.
  

If you're still having problems searching, please contact customer service and they will be happy to help you find exactly what you need.